Responsible Gambling at Platinum Play Casino

At Platinum Play Casino, we are committed to providing a safe, fair, and enjoyable gaming environment for all our players in New Zealand. We believe that gambling should always be a form of entertainment, never a way to make money or escape personal problems. Our Responsible Gambling policy is designed to help you stay in control and enjoy your experience responsibly.

Our Commitment to Responsible Gambling

Platinum Play Casino takes responsible gambling seriously. We actively work to prevent problem gambling by providing tools, resources, and support to all our registered players. Our team is trained to identify signs of problem gambling and to assist players who may need help.

We comply fully with the requirements set out by the Malta Gaming Authority (MGA), under which Platinum Play Casino operates, as well as the guidelines applicable to players in New Zealand as of June 2026.

Know the Signs of Problem Gambling

Problem gambling can affect anyone. It is important to recognise the warning signs early. You may have a gambling problem if you:

• Spend more money on gambling than you can afford to lose
• Borrow money or sell possessions to fund gambling
• Feel anxious, irritable, or restless when not gambling
• Chase losses by continuing to gamble after losing
• Neglect work, family, or personal responsibilities due to gambling
• Lie to friends or family about how much time or money you spend gambling
• Use gambling as a way to escape stress, depression, or other problems
• Feel unable to stop gambling even when you want to

If any of these signs apply to you, we strongly encourage you to use the tools available on our platform and to seek professional support.

Self-Assessment

Not sure if your gambling habits are healthy? You can take a free, confidential self-assessment test provided by the Problem Gambling Foundation of New Zealand:

Problem Gambling Foundation of New Zealand – pgf.nz

Responsible Gambling Tools

Platinum Play Casino provides a range of tools to help you manage your gambling activity. You can access these tools at any time through your account settings or by contacting our support team.

Deposit Limits

Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it becomes active.

Loss Limits

Set a maximum amount you are willing to lose over a defined period. This helps you stay within your budget and avoid chasing losses.

Session Time Limits

Set a limit on how long you can play in a single session. Once your session time is reached, you will be automatically logged out of your account.

Reality Checks

Enable regular on-screen reminders that show how long you have been playing and how much you have spent. These pop-up notifications help you stay aware of your gambling activity in real time.

Cool-Off Period

If you feel you need a short break from gambling, you can activate a cool-off period of 24 hours, 48 hours, 72 hours, or up to 30 days. During this time, you will not be able to log in to your account or place any bets.

Self-Exclusion

If you feel that you need a longer break, you can self-exclude from Platinum Play Casino for a minimum period of 6 months or permanently. During self-exclusion, your account will be suspended, all marketing communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended.

To activate self-exclusion, please contact our support team directly:

• Email: [email protected]
• Live Chat: Available 24/7 on our website

We will process your self-exclusion request as quickly as possible, typically within 24 hours of receiving your request.

Protecting Minors

Platinum Play Casino strictly prohibits gambling by anyone under the age of 18. We take all necessary measures to prevent underage gambling, including age verification checks during registration and at the point of withdrawal.

If you share a device with minors, we strongly recommend using parental control software to prevent access to gambling websites. The following tools can help:

• Net Nanny
• CYBERsitter
• GamBlock

If you suspect that a minor has accessed your account, please contact us immediately at [email protected].

Support Organisations in New Zealand

If you or someone you know is struggling with problem gambling, free and confidential help is available in New Zealand. We encourage all players to reach out to the following organisations:

Problem Gambling Foundation of New Zealand

The Problem Gambling Foundation provides free counselling, support, and education services across New Zealand.

• Helpline: 0800 664 262 (free, available 24/7)
• Website: www.pgf.nz

Gambling Helpline New Zealand

The Gambling Helpline offers free, confidential support for people affected by gambling harm, including family members and friends.

• Phone: 0800 654 655 (free, available 24/7)
• Text: 8006
• Website: www.gamblinghelpline.co.nz

Lifeline New Zealand

If gambling is affecting your mental health or wellbeing, Lifeline provides crisis support and counselling.

• Phone: 0800 543 354 (free, available 24/7)
• Website: www.lifeline.org.nz

Gamblers Anonymous New Zealand

Gamblers Anonymous offers peer support meetings for people who want to stop gambling.

• Website: www.gamblersanonymous.org.nz

Tips for Gambling Responsibly

• Set a budget before you start playing and stick to it
• Only gamble with money you can afford to lose
• Never chase your losses
• Take regular breaks during your gaming sessions
• Do not gamble when you are feeling stressed, upset, or under the influence of alcohol
• Balance gambling with other leisure activities
• Keep track of the time and money you spend gambling
• Treat gambling as entertainment, not as a source of income

Contact Our Responsible Gambling Team

If you have any questions about our responsible gambling tools, need assistance activating any of the features described on this page, or simply want to talk to someone about your gambling habits, our dedicated support team is here to help.

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via our website

All responsible gambling requests are treated with the utmost confidentiality and are handled as a priority by our team.

Last updated: June 2026